How to Look Up Phone Numbers in Guilford County
Guilford County is not a single city directory. The correct path depends on the office. Countywide services start with the Guilford County department directory, which lists departments such as Sheriff, Public Health, Social Services, Register of Deeds, Tax, Elections, Emergency Services, Transportation, and Veterans Services. Greensboro service questions usually start with the Greensboro Service Directory, while High Point publishes a CivicEngage staff and department directory.
For Jamestown, Summerfield, Oak Ridge, Stokesdale, Gibsonville, Pleasant Garden, Sedalia, Whitsett-adjacent areas, and unincorporated communities, use county departments for county services and the relevant town hall for municipal services. If an online directory does not list the exact extension, use the main department number, the city contact center, an in-person service counter, or a public-records portal. Guilford County uses NextRequest for county records, Greensboro lists a public-records administrator, and High Point accepts public-records requests through city channels even when a written request is not required.
- Identify whether the need is county, Greensboro, High Point, town, school, court, health, utility, or state-level.
- Use the official directory first, especially for government, court, school, hospital, or utility callers.
- When the caller is unknown, verify the claimed agency before calling back a caller ID number.
- For unpublished public information, use the matching public-records request channel rather than guessing at staff extensions.
- For scams, collect the caller ID, time, message, requested payment method, and claimed agency before reporting.
County, City, and State Directory Channels
The county directory is the main public phone book for Guilford County government, not a person-by-person employee search. It gives residents the public number for each department and links to department pages where addresses, forms, and additional contacts may appear. Common county anchors include the County Manager at 336-641-3383, Clerk to Board at 336-641-4893, Sheriff at 336-641-3694, Public Health at 336-641-7777, Social Services at 336-641-3000, Register of Deeds at 336-641-7556, Tax at 336-641-3363, Elections at 336-641-3836, and Transportation at 336-641-3515.
Greensboro and High Point should not be flattened into one city hall. Greensboro routes many resident tasks through the service directory and 336-373-CITY / 336-373-2489, including garbage, recycling, dead animal pickup, household hazardous waste, potholes, water service requests, code issues, and other service topics. High Point's 336-883-3111 is both a customer-service number and the 24-hour electric, water, and sewer emergency number, with toll-free service at 888-883-3632, TTY/TDD through 711, and automated pay-by-phone at 844-458-3698.
State agencies enter the phone-number search when the service is not controlled by county government. Guilford County court contacts are North Carolina Judicial Branch numbers. Motor vehicle office details should be checked through NCDMV's current locator. Telecom and utility complaints can involve the North Carolina Public Staff at 1-866-380-9816, while robocall and scam complaints can go through the North Carolina Department of Justice at 1-844-8-NO-ROBO or 1-877-5-NO-SCAM.
The Guilford County department directory is the official starting point for county government phone numbers.
Use that directory for department-level routing, then switch to NextRequest or a specific department page when the number is not published in the main listing.
| Directory | Best Use | Important Caveat |
|---|---|---|
| Guilford County directory | County departments, public health, DSS, sheriff, tax, elections, deeds, transportation | Department-level index, not a full employee phone book |
| Greensboro Service Directory | Resident service topics, city contact center routing, code and permits | Organized by service need rather than private person lookup |
| High Point staff directory | City departments, staff search, customer service and utilities | High Point utility emergency reporting shares a customer-service anchor |
| NC Judicial Branch Guilford directory | Clerk, judges, district attorney, magistrates | State court contacts serving the county |
| NC DOJ and NC Public Staff | Scams, robocalls, telecom and regulated utility complaints | Complaint channels, not local switchboards |
Search Fields and Sample Directory Records
Official directories expose different fields. Greensboro's service directory is issue-first: users search by topic and receive a service name, department, phone number, and related links. High Point's staff directory is closer to a municipal people and department search, with name fields and department browsing. Guilford County's own directory is simpler, with department names, public phone numbers, links, and addresses that often appear on the department page rather than the directory row.
| Field | Directory Type | Required | Notes / Format |
|---|---|---|---|
| Search keyword | Greensboro service directory | No | Use service terms such as permits, code, trash, water, housing, or records. |
| Service name | Greensboro result field | n/a | Shows a resident-facing service or issue category. |
| Department | Greensboro result field or High Point browse field | No | Routes the number to the responsible city office. |
| First name | High Point staff directory | No | Person search field when the staff member is known. |
| Last name | High Point staff directory | No | Useful for employee-level lookup. |
| Department / agency name | Guilford County directory | n/a | Alphabetical department listing with phone and link. |
| Description | Guilford County NextRequest | Yes | Describe unpublished phone records or archived roster information sought. |
The sample High Point Public Library directory entry shows how a municipal record can work when it is department-level rather than personal. It lists the office name, physical address, phone, link to the department page, and operating information or a page link. It does not expose employee home phones or personal mobile numbers.
| Field | What It Shows |
|---|---|
| Department / office name | High Point Public Library |
| Physical address | 901 N. Main St., High Point, NC 27262 |
| Phone | 336-883-3660 |
| Link | Public library department page |
| Hours or page link | Operating details shown in the directory or connected department page |
| Redactions | Individual employee personal mobile numbers are not shown |
Public Safety, Crisis, and Hotline Numbers
Public safety in Guilford County overlaps county, Greensboro, High Point, campus, state, and crisis-response systems. Use 911 for immediate danger, crimes in progress, fire, serious medical emergencies, or situations needing emergency response now. Use non-emergency lines for routine reports, administrative questions, records questions, animal-control issues that are not immediate danger, and follow-up calls. Guilford Metro 9-1-1 and High Point 911 cover major parts of the county's emergency call routing.
911 - immediate police, fire, EMS, crime in progress, fire, or serious medical emergency.
988 - Suicide and Crisis Lifeline by call or text for crisis support.
336-373-2222 - Guilford Metro non-emergency routing for Greensboro Police and Fire, Guilford County Sheriff, EMS, and fire non-emergency needs.
2-1-1 or 1-888-892-1162 - NC 211 community resources, food, shelter, utility assistance, transportation, and benefits navigation.
1-800-222-1222 - NC Poison Control.
Local non-emergency numbers include Guilford County Sheriff main at 336-641-3694, Sheriff District 1 Summerfield at 336-641-2300, District 2 McLeansville at 336-641-2680, District 3 Jamestown at 336-641-6691, Greensboro Crime Stoppers at 336-373-1000, High Point Police non-emergency at 336-883-3224, High Point Fire non-emergency at 336-883-3374, and NC Highway Patrol at *47. Guilford County Behavioral Health Center uses 336-890-2700 for services, and Daymark's 24-hour crisis hotline is 1-866-275-9552.
The High Point non-emergency contacts page is one official local source for police, fire, 988, and Highway Patrol routing.
That source is useful because it separates emergency calls from non-emergency police, fire, crisis, and state patrol contacts instead of mixing them into one generic safety list.
Schools, Universities, and Library Directories
Education numbers are a major part of Guilford County phone searches. Guilford County Schools is the countywide K-12 district, with a main number at 336-370-8100, student and employee records at 336-370-8806, and transportation at 888-511-4427. The leadership directory publishes public office numbers and email addresses for district leaders, while individual school pages are the better route for school office contacts and staff-level questions.
Campus directories add another layer. UNC Greensboro's main switchboard is 336-334-5000, with important numbers for campus police, registrar, housing, admissions, financial aid, 6-TECH, and inclement weather. NC A&T lists campus information at 336-334-7500 and campus emergency at 336-334-7675. GTCC main is 336-334-4822, Guilford College main is 336-316-2000, and High Point University main is 336-841-9000 with Concierge at 336-841-4636.
The Guilford County Schools leadership directory shows the kind of public school-office entry available from the district.
Use the district leadership and transportation pages for central-office questions, then shift to a specific school page when the need is classroom, attendance, or school-front-office routing.
Guilford County Schools
714 Green Valley Rd.
Greensboro, NC 27408
336-370-8100
Leadership Directory
UNC Greensboro
Greensboro campus directory
Greensboro, NC
336-334-5000
Campus Directory
High Point Public Library
901 N. Main St.
High Point, NC 27262
336-883-3660
Ask a Librarian directory
Libraries are also public phone-directory hubs. Greensboro Public Library lists branch numbers such as Central Library at 336-373-2471 and several neighborhood branches, while High Point Public Library publishes Ask-a-Librarian specialty lines for business research, children's services, general research, lending, senior outreach, readers services, heritage research, and mobile library service.
Utilities and Transit Phone Numbers
Utility searches need a clear split between customer service and emergency or outage reporting. Greensboro water, wastewater, stormwater, garbage, recycling, leaf collection, potholes, and many service requests route through the city contact center at 336-373-2489. High Point is different because 336-883-3111 is both the main customer-service number and the 24-hour emergency number for electric, water, and sewer problems.
Duke Energy Carolinas appears in North Carolina Public Staff material with 800-777-9898 for outage and service contact, while Duke's official portal should be used for account and outage tools. Piedmont Natural Gas customer service is 800-752-7504 for home and business customers, start, stop, move, billing, and payment questions. For suspected gas leaks, follow Piedmont's emergency instructions from a safe location and use 911 for immediate danger. NC811 is the correct call-before-digging number.
The Duke Energy customer service portal is one of the official utility sources captured for Guilford County utility searches.
Use utility portals for account-specific actions, but keep emergency and outage lines separate when a safety issue or active outage is involved.
| Service | Emergency / Outage | Customer Service |
|---|---|---|
| Greensboro city services / water requests | 911 for immediate danger | 336-373-2489 |
| High Point electric, water, sewer | 336-883-3111 | 336-883-3111 or 888-883-3632 |
| High Point automated payment | n/a | 844-458-3698 |
| Duke Energy Carolinas | 800-777-9898 / Duke outage tools | Official customer-service portal |
| Piedmont Natural Gas | Follow gas-leak instructions, call 911 for immediate danger | 800-752-7504 |
| NC811 | n/a | 811 |
| Greensboro Transit | 911 for emergencies | 336-373-2634 |
| High Point Transit | 911 for emergencies | 336-889-7433 |
| PART regional transit | 911 for emergencies | 336-883-7278 |
| Guilford County Transportation / TAMS | 911 for emergencies | 336-641-3515 |
Health, DSS, and Community Resource Numbers
Guilford County Public Health is the first health-government source. Main Public Health is 336-641-7777, clinic appointments except dental and after-hours nurse triage use 336-641-3245, Greensboro medical records use 336-641-4697, Greensboro WIC uses 336-641-3214, and Greensboro TB services use 336-641-3256. High Point clinic contacts include dental at 336-641-7733, WIC at 336-641-7571, and vital records at 336-641-7991. Environmental Health / Food and Lodging is 336-641-3771, and Water Quality is 336-641-7613.
Social Services and DSS routing matters for food assistance, Medicaid, TANF, child care subsidy, adult services, child welfare, and protective services. The DSS main call center is 336-641-3000. Adult Protective Services is 336-641-3137, Child Protective Services is 336-641-3795, and after-hours protective services use 800-378-5315. Adult programs information is 336-641-3143. Family Justice Center is a local support hub at 336-641-SAFE / 336-641-7233 for domestic violence, sexual assault, child abuse, and elder abuse support.
The Guilford County Public Health contacts page lists clinic and division numbers for health-department routing.
Health searches often require choosing between an appointment line, records line, WIC line, environmental health line, crisis line, or DSS intake, so the specific program number is usually better than a general county switchboard.
Cone Health is the major hospital-system anchor, with main phone 336-832-7000 and billing or Patient Financial Services at 336-832-8014 or 866-479-8800. Cone's location directory supports searches by facility, service, keyword, city, ZIP, and radius, and its contact pages route patients to scheduling, bill pay, medical records, provider search, MyChart support, and service concerns.
Courts, Vital Records, and Public Records Numbers
Guilford County court numbers are published through the North Carolina Judicial Branch. Greensboro Clerk of Superior Court is 336-412-7300, and High Point Clerk of Superior Court is 336-822-6700. Other court-directory lines include Superior Court Judges in Greensboro at 336-412-7900, Superior Court Judges in High Point at 336-822-6716, District Court Judges in Greensboro at 336-412-7800, District Court Judges in High Point at 336-822-6712, District Attorney Greensboro at 336-412-7600, District Attorney High Point at 336-822-6710, Greensboro criminal/warrants magistrates at 336-412-7870, Greensboro civil/small-claims magistrates at 336-412-7855, and High Point magistrates at 336-822-6719.
Register of Deeds handles birth, death, marriage, real estate recording, and related records at 336-641-7556. Marriage ceremony appointments route to magistrates in Greensboro at 336-412-7870 and High Point at 336-822-6719. County Inspections and Permitting is 336-641-3707, Planning and Development is 336-641-3334, Tax administration and collections is 336-641-3363, real estate appraisals are 336-641-4814, real estate records are 336-641-4879, business personal property is 336-641-3345, individual personal property and motor vehicles are 336-641-3320, and Board of Elections is 336-641-3836.
The Guilford County NextRequest portal is the official fallback when a public phone record, archived roster, or related public communication is not already published.
Because public-records portals can disclose request text and responsive records, keep request descriptions precise and avoid adding sensitive personal information that is not necessary to identify the record.
Reverse Lookup for Unknown Guilford County Calls
Reverse lookup should start with official verification, especially when a caller claims to be from Guilford County government, Greensboro, High Point, a school, a university, a hospital, a court, law enforcement, DSS, Public Health, or a utility. Area-code and prefix references can confirm that 336 or 743 is plausible for the county, but they do not identify the caller. Caller ID can be spoofed, and a real-looking local number can still be used in an impersonation attempt.
Official channels include NANPA and NPA-NXX references for numbering clues, the FCC Consumer Complaint Center for unwanted-call and spoofing complaints, FTC ReportFraud and DoNotCall.gov for scam and telemarketing complaints, the FCC Reassigned Numbers Database for business compliance checks, North Carolina DOJ complaint channels, the NC Public Staff / NCUC utility-telecom ecosystem, and local official directories for verification. The Reassigned Numbers Database is not a consumer people-search directory; it is mainly a paid compliance tool for businesses checking reassignment status.
The FCC Reassigned Numbers Database is one official phone-number reference captured for reverse-lookup context.
Use it as a compliance and reassignment reference, not as proof that an unknown caller is safe or that a caller name is accurate.
Reverse-lookup workflow: capture the number, date, time, voicemail, text, and claimed agency; verify the agency through an official directory; check whether the area code and prefix are plausible but not decisive; use a reputable lookup for carrier, line type, and spam signals; report threatening, financial, or impersonation calls to the proper local, state, or federal channel.
| Lookup Path | What It Can Tell You | What It Cannot Prove |
|---|---|---|
| Official county, city, school, court, or utility directory | Whether the published number matches the claimed office | Whether a spoofed caller ID is actually that office |
| NANPA / NPA-NXX references | Area-code and original prefix clues | Current user identity after porting or spoofing |
| FCC / FTC / DoNotCall reporting | Complaint channels for unwanted calls, spoofing, scams, and telemarketing | Instant caller-name lookup |
| NC DOJ and NC Public Staff | State complaint routes for scams, robocalls, telecom, and regulated utility issues | Private subscriber identity |
| High-end third-party tools | Carrier, line type, CNAM where available, and spam reputation signals | Authoritative identity or legal verification |
High-End Third-Party Reverse-Lookup Tools
The tools in this section are third-party services, not government sources. They can be useful for caller-name hints, carrier data, line type, CNAM, spam labels, and risk signals, but any sensitive call should still be verified through official Guilford County, city, school, court, hospital, utility, or law-enforcement numbers. Results can vary by plan, account status, database coverage, privacy settings, and number portability.
| Tool | Typical Cost | Returns Name | Returns Carrier / Line Type | Best Use |
|---|---|---|---|---|
| Twilio Lookup | Paid / trial terms vary | CNAM where available | Yes | Professional/API lookup for carrier, line type, and risk signals |
| Telnyx Number Lookup | Paid/API | CNAM where available | Yes | Professional telecom lookup |
| Truecaller | Freemium | Sometimes | Spam reputation more than carrier detail | Consumer spam and caller reputation checks |
| Whitepages Premium | Paid/freemium | Sometimes | Limited | Listed landline, person, and business association clues |
| NumLookup | Free/freemium | Sometimes | Limited | Basic consumer reverse lookup signals |
| RoboKiller | Paid/app | Spam labels | Limited | Call screening and scam reputation |
| YouMail Directory | Free web lookup/app | Spam labels | Limited | Robocall and voicemail reputation |
| Hiya | App/carrier tools | Spam labels | Limited | Spam warning and caller reputation |
| AT&T ActiveArmor | Carrier app | Spam/fraud labels | Carrier-managed | AT&T customer call protection |
| Verizon Call Filter | Carrier app | Spam/fraud labels | Carrier-managed | Verizon customer call protection |
| T-Mobile Scam Shield | Carrier app | Spam/fraud labels | Carrier-managed | T-Mobile customer call protection |
Line Type, Carrier, and Number-Portability Caveats
A 336 or 743 caller ID does not prove that the caller is physically in Guilford County. Landlines are often tied to institutions or fixed service locations, wireless numbers move with people, VoIP numbers can be used by legitimate businesses and scammers, and toll-free numbers are national rather than local. Number portability lets a person or business keep a number while changing providers, so an NPA-NXX lookup may show the original block holder or rate center instead of the current provider.
Greensboro has Southern Bell and BellSouth history, now in an AT&T successor context. High Point has a distinctive North State history and modern broadband/telecom footprint. Wireless and mobile numbers can involve AT&T, Verizon, T-Mobile, UScellular-style regional coverage, MVNO brands such as Cricket, Visible, Mint, Boost, and Metro, and VoIP/CLEC assignments such as Onvoy and Twilio. Treat these as clues, not proof of identity.
| Line Type or Provider Context | Typical Use | Guilford County Caveat |
|---|---|---|
| Landline / AT&T BellSouth successor context | Homes, offices, public institutions, older directory listings | Old prefixes can be ported to wireless or VoIP |
| North State / Lumos-style High Point lineage | High Point telecom and broadband history | Branding and ownership can change, so verify current provider |
| Wireless / mobile | Personal phones, staff mobiles, business devices | Moves with the subscriber and may not identify a local address |
| VoIP / CLEC | Business systems, apps, call centers, schools, medical practices, and scam operations | Can be legitimate or abusive, so verify the claimed office |
| Toll-free | National business and support lines | Not geographic and not proof of a North Carolina location |
Report Scam Calls and Robocalls
Guilford County scam reporting should focus on impersonation, urgency, and official callback verification. The sheriff's scam guidance says to report scam attempts to the Guilford County Sheriff's Office at 336-641-3694, local law enforcement, or IC3. Recent local warnings described sheriff deputy and payment-demand scams, including calls claiming to be from GCSO, jury duty or warrant scams, county payment threats, utility shutoff threats, bank fraud alert spoofing, grandparent scams, romance and investment scams, package delivery texts, Medicare or health insurance scams, school fundraiser impostors, fake court fines, and spoofed local government numbers.
Hang up on pressure tactics, do not press buttons to speak to an operator, do not provide payment or personal data, and do not trust a caller ID label by itself. The safer pattern is to call the agency back using a number from the official website or official directory. STIR/SHAKEN caller-ID authentication and carrier tools can add labels or blocking, but they do not prove that a call is safe.
- Write down the caller ID number, displayed name, date, time, and any callback number.
- Save voicemail, text screenshots, payment instructions, and the claimed agency name.
- Verify the agency through the official county, city, court, school, utility, or hospital directory.
- Report local law-enforcement impersonation to GCSO or the appropriate non-emergency line.
- Report robocalls, spoofing, scams, and telemarketing violations to NC DOJ, FTC ReportFraud, FCC Consumer Complaints, DoNotCall.gov, or IC3 as appropriate.
| Channel | Phone / URL | What to Bring |
|---|---|---|
| Guilford County Sheriff | 336-641-3694 and sheriff scam-prevention guidance | Caller number, time/date, claimed agency, requested payment, voicemail |
| Local non-emergency public safety | 336-373-2222 or 336-883-3224 | Use for non-emergency local law-enforcement reporting |
| NC DOJ | 1-844-8-NO-ROBO / 1-877-5-NO-SCAM and ncdoj.gov/file-a-complaint | Phone number, business name, message content, money lost, screenshots |
| FTC ReportFraud | reportfraud.ftc.gov | Scam details, caller ID, requested payment, losses |
| FCC Consumer Complaints | consumercomplaints.fcc.gov | Unwanted-call or spoofing complaint, phone number, date/time, carrier |
| DoNotCall.gov | donotcall.gov | Register a number or report unwanted telemarketing calls |
| IC3 | ic3.gov | Internet-enabled fraud details and loss information |
Community Phone Resource Directories
NC 211 is the safest umbrella referral path for human-service needs that do not fit neatly into one county department. It is free, confidential, multilingual, and available around the clock by dialing 2-1-1 or 1-888-892-1162. Guilford County's Continuum of Care / Get Help material routes people to 211 for homelessness, food, utility assistance, transportation, health and social-service referrals, and benefits navigation.
Other local anchors include Family Justice Center at 336-641-7233, Veterans Services at 336-641-4684, Greensboro Transit at 336-373-2634, High Point Transit at 336-889-7433, PART at 336-883-7278, Cone Health at 336-832-7000, UNC Greensboro at 336-334-5000, NC A&T at 336-334-7500, GTCC at 336-334-4822, High Point University at 336-841-9000, and Guilford College at 336-316-2000. Chamber, neighborhood, religious, interfaith, veterans, LGBTQ+, and language-specific directories were not exhaustively captured in the research, so NC 211 is the better referral source when a specialized community contact is not verified.